At Zavesh Store, we aim to provide a smooth and satisfying shopping experience. However, we understand that sometimes returns may be necessary. Please read our refund and return policy carefully.

1. Return Period

We offer a 6–7 day return window from the date of delivery.
If 7 days have passed since you received your order, unfortunately, we will not be able to offer a refund or exchange.

2. Change of Mind Returns

• Returns due to change of mind are not accepted if the product has been used.

• Return shipping costs will be borne by the customer.

Refund Deduction

If a return is forcefully requested by the customer due to a change of mind:

• Refund will be processed only after the parcel is received and inspected.

• A 20% deduction will be applied to the refund amount.

• Used products are eligible for refund only after inspection approval.

3. Eligibility Criteria

To qualify for a return, the following conditions must be met:

a. Unused & Undamaged
The product must be unused, undamaged, and free from any signs of wear, tear, or alteration.

b. Original Packaging
Items must be returned in their original packaging or similar protective packaging to avoid damage during transit.

c. Product-Specific Eligibility
Certain items such as hygiene products, perishable goods, or personalized items may not be eligible for return. Please contact our customer support for confirmation before initiating a return.

4. Return Process

a. Contact Customer Support
Within the 7-day return period, contact our customer support via email or phone with your order number and reason for return.

b. Approval & Instructions
Once approved, you will receive return instructions. Please follow them carefully to avoid delays.

c. Secure Packaging
Pack the product securely in its original or suitable protective packaging.

d. Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by Zavesh Store. We recommend using a trackable courier service.

5. Inspection & Refund Process

Once we receive the returned item:

• The product will be inspected to ensure it meets return conditions.

• If approved, the refund will be processed.

Refund Details:

• Refunds are issued via the original payment method.

• Shipping and handling charges are non-refundable.

• Refund processing time may vary depending on your payment provider.

6. Exchanges

To exchange an item, please follow the return process first. After approval, place a new order for the desired product. This helps ensure faster processing.

7. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable products

• Clearance or final-sale items

Please check the product description or contact customer support for clarification.

8. Damaged or Defective Items

If you receive a damaged or defective product, contact our customer support immediately with images or video proof. We will assist you with a replacement or suitable solution.

9. Contact Us

If you have any questions regarding our refund policy, feel free to contact us:

Zavesh Store
📧 Email: rakhshandaasif64@gmail.com

We appreciate your trust in Zavesh Store and thank you for shopping with us.